Returns & Warranty Policy

Swych Control Systems

1. 2-Year Manufacturer's Warranty Against Defects

Swych Control Systems provides a 2-year manufacturer's warranty from the original date of dispatch on all core hardware products.

What is Covered:

This warranty covers defects in materials, component failure, and manufacturing workmanship under normal, intended operational conditions.

Our Remedy:

If a valid claim is received within the 2-year window, Swych Control Systems will, at its discretion, either:

  • •Repair the hardware component using new or refurbished replacement parts.
  • •Replace the unit with an equivalent new or refurbished model.
  • •Credit or Refund if an exact replacement is unavailable.

2. Warranty Exclusions

Industrial environments are harsh, and this policy draws a firm line. This warranty explicitly does not cover failures or damage resulting from:

  • ✕Incorrect installation, wiring errors, or integration outside of specified product datasheets.
  • ✕Power surges, lightning strikes, brownouts, or unstable voltage supplies.
  • ✕Exposure to environmental conditions exceeding the product's rated ingress protection (IP) or temperature specifications.
  • ✕Unauthorized firmware modifications, software reverse-engineering, or tampering with internal components.
  • ✕Physical abuse, neglect, or accidental damage.

3. Return Merchandise Authorization (RMA) Process

All returns must follow our formal engineering evaluation process to verify the fault.

1

Submit an RMA Request PRE-AUTHORIZATION REQUIRED

Contact support with your original invoice number, unit serial number, and a detailed description of the fault (including relevant system logs, schematics, or photos of the installation).

2

Receive RMA Number DO NOT SHIP WITHOUT THIS

If the issue cannot be resolved via remote technical support, we will issue an RMA number and return delivery details. Packages sent without a visible RMA number will be rejected.

3

Secure Shipping CUSTOMER EXPENSE

The customer is responsible for safely packing and shipping the unit to our service center. We highly recommend trackable shipping and insurance; Swych is not liable for goods lost or damaged in transit.

4

Bench Testing & Resolution 5–7 BUSINESS DAYS

Our engineering team will bench-test the hardware. If a manufacturing defect is confirmed, we will process the repair/replacement and reimburse standard domestic return shipping costs. If no fault is found (NTF) or the issue is due to an exclusion, a standard diagnostic fee plus return freight will apply.

4. Change-of-Mind Returns

Because our products are specialized industrial components:

  • •We do not offer refunds for change-of-mind or incorrect ordering once items have been unboxed or integrated.
  • •For unopened, pristine-condition stock returned within 14 days of dispatch, returns may be accepted strictly at our discretion and will incur a 15% restocking fee to cover testing, inspection, and administrative costs.

For RMA requests or warranty inquiries, contact support@swychcs.com